How to reach us
Support email
General / privacy email
Phone
WhatsApp
Postal address: Nzunda Technologies Limited, Mkundi Ward, Morogoro, Tanzania.
Open a support case
- Email support@nzura.co.tz with a description of the issue. Include your company name, the module involved (e.g. HR & Payroll → Zoom & Meet), and screenshots if you have them.
- You will receive an automatic acknowledgement with a case reference.
- A support engineer follows up by email; for urgent issues you can also reach us on WhatsApp or by phone during support hours.
Support hours & response times
| Support hours | Monday–Friday, 08:00–18:00 East Africa Time (EAT, UTC+3), excluding Tanzanian public holidays. WhatsApp and email are monitored on a best-effort basis outside these hours. |
|---|---|
| First response SLA | We aim to send a first response within 1 business day. Most email and WhatsApp messages are answered the same business day. |
| Resolution | Resolution time depends on severity; we keep you updated until the case is closed. |
Knowledge base & guides
- Zoom integration guide — add, use, troubleshoot, and remove the Zoom integration in HR & Payroll.
- Zoom troubleshooting — common connection and meeting-creation issues.
- Privacy Policy — how we handle your data, including Zoom and Google Meet integration data.
- Terms of Service — the terms that govern use of Nzura.
Removing an integration or your data
To disconnect the Zoom integration, follow Removing the app in the Zoom guide. To request deletion of your data, use our Privacy & Consent Request Form or email info@nzura.co.tz.